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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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None
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Affects Version/s: 9.4.20, 9.12.4
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Component/s: Issue - Comments, Navigation - Filters
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9.04
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4
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Severity 3 - Minor
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1
Issue Summary
When setting the workflow property jira.permission.comment.denied on closed/done status in order to prevent comments on closed issues, and then listing the issues in Detail view and navigating between them gives an error:-
We couldn't load comment reactions
We hit a glitch and couldn't complete this action. Try again.
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Edit the project workflow. On the status "Closed," add the property "jira.permission.comment.denied" with value as true/denied.
- Publish the workflow.
- Using JQL filter for the project and status "Closed"
- In the result set open several issues with the detail view activated. Switch between the issues
- Comments are not possible anymore, and comment reactions for all comments are not available anymore. This is expected behaviour.
Expected Results
Navigate/Switch between the issues should work without any issues.
Actual Results
Sometimes (but not always) when opening an issue with a detail view we get the message

Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available