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  1. Jira Data Center
  2. JRASERVER-77743

"An Error occurred" message is thrown when loading Boards on Chrome 126 Beta version

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    • 9.04
    • 18
    • Severity 1 - Critical
    • 131
    • Hide

      Dear Customers,
      We've confirmed that all current versions of Jira Software are returning errors when loading agile boards using the latest beta versions of Chrome (126.0.6478.17) and Microsoft Edge (v126.0.2592.24) browsers. Currently, no stable/release versions of Chrome and Microsoft Edge are known to be affected by this issue.

      Our team is actively working on new releases to resolve this issue. We will update this ticket as soon as they are available for installation.

      Update 7th June 2024

      This has been identified as an issue within Chromium. It has been fixed in their latest build and should be included with Chrome 126. We do not currently have an update for Edge implementing the same change.

      Update 11th June 2024

      Confluence 7.19.24, 8.5.11, 8.9.3, and Bitbucket 8.9, 8.19 bugfix versions were released.
      The Jira and Bamboo teams are working on bugfix releases for customers using affected browser versions.

      Update 12th June 2024

      Jira 9.12.10 and 9.16.1 with a fix are planned to be released today, and Jira 9.4.23 is planned to be released tomorrow, on Thursday.

      Update 12th June 2024

      Jira 9.4.23, 9.12.10 and 9.16.1 have been released with a fix.

      Thank you,

      Atlassian

      Show
      Dear Customers, We've confirmed that all current versions of Jira Software are returning errors when loading agile boards using the latest beta versions of Chrome (126.0.6478.17) and Microsoft Edge (v126.0.2592.24) browsers. Currently, no stable/release versions of Chrome and Microsoft Edge are known to be affected by this issue. Our team is actively working on new releases to resolve this issue. We will update this ticket as soon as they are available for installation. Update 7th June 2024 This has been identified as an issue within Chromium. It has been fixed in their latest build and should be included with Chrome 126. We do not currently have an update for Edge implementing the same change. Update 11th June 2024 Confluence 7.19.24, 8.5.11, 8.9.3, and Bitbucket 8.9, 8.19 bugfix versions were released. The Jira and Bamboo teams are working on bugfix releases for customers using affected browser versions. Update 12th June 2024 Jira 9.12.10 and 9.16.1 with a fix are planned to be released today, and Jira 9.4.23 is planned to be released tomorrow, on Thursday. Update 12th June 2024 Jira 9.4.23, 9.12.10 and 9.16.1 have been released with a fix. Thank you, Atlassian

      Issue Summary

      This is reproducible on Data Center: (yes) / (no) - Yes

      Steps to Reproduce

      1. Install the latest chrome beta version(126.0.6478.17). Or Beta version Microsoft Edge (v126.0.2592.24) 
      2. Login to Jira and then try to load the Boards(either Kanban or Scrum)
      3. 'An error occurred' see screenshot below.

      Expected Results

      Boards should load correctly.

      Actual Results

      "An Error occurred" when loading boards and the below stack trace appears.

      DetailsException: Uncaught TypeError: Cannot read properties of null (reading 'firstPaintTime')Resource: http://localhost:8080/s/d41d8cd98f00b204e9800998ecf8427e-T/iom9dn/9130001/1dlckms/a92c48157252b0b7617b9dd43d491728/_/download/contextbatch/js/browser-metrics-plugin.contrib,-_super,-atl.general,-gh-rapid-work/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&whisper-enabled=trueLine: 25Column: 3818

      Workaround

      Going to a stable Chrome version(Version 125.0.6422.113) does resolve the issue. 

      A previously reported workaround (temporarily disabling Atlassian Plugins—DC Browser Metrics—Plugin plugin) had been found to negatively affect other Jira functionality (view and UI navigation rendering problems) and, therefore, should be avoided.

        1. image-2024-05-24-16-08-00-374.png
          311 kB
          Vijay Krishnan Subramanian

              98b38e34cfc4 Raphaël Biland
              2a58c9773847 Vijay Krishnan Subramanian
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                Created:
                Updated:
                Resolved: