System Field Screen Associations are lost when there are around 5,000 screens or more

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    • 8.2
    • 4
    • Severity 2 - Major
    • 2

      Issue Summary

      In a Jira instance that has around 5,000 screens or more, clicking on the Update button in Jira admin ⚙ > Issues > Fields > System Fields > Description removes associations of the field to screens near the bottom of the page.
      When a customer runs into this issue, they cannot easily revert back without doing the manual intervention workaround.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Generate a Jira instance with 5,000+ screens
      2. Navigate to Jira admin ⚙ > Issues > Fields > System Fields > Description
      3. Tick and untick across several screens. Make sure to tick the last screen in the list.
      4. Click Update.

      Expected Results

      No field-screen associations will be lost.

      Actual Results

      Before clicking update:
      After clicking update:

      Workaround

      When updating a system field - screen associations for an instance with a large volume of screens, use the REST API instead:
      https://docs.atlassian.com/software/jira/docs/api/REST/8.20.27/#api/2/screens-addField

            Assignee:
            Shova Acharya
            Reporter:
            Konde
            Votes:
            2 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: