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  1. Jira Data Center
  2. JRASERVER-76918

HipChat for Jira integration breaks Jira admin pages

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    • 9.08
    • 23
    • Severity 3 - Minor
    • 31
    • Hide
      Atlassian Update – 22nd February 2024

      Dear Customers,

      We’ve investigated the bug and decided to lower its priority. For this decision, we’ve considered the number of votes and watches on this ticket along with its severity.

      Reason:

      Due to low UIS and severity of the issue we won't be addressing it in the nearest future. We will hopefully revisit this problem as soon as our more urgent challenges are addressed.

      Best regards,

      Jakub Cegiel
      Quality Engineer, Enterprise DC

      Show
      Atlassian Update – 22nd February 2024 Dear Customers, We’ve investigated the bug and decided to lower its priority. For this decision, we’ve considered the number of votes and watches on this ticket along with its severity. Reason: Due to low UIS and severity of the issue we won't be addressing it in the nearest future. We will hopefully revisit this problem as soon as our more urgent challenges are addressed. Best regards, Jakub Cegiel Quality Engineer, Enterprise DC

      Issue Summary

      The obsolete HipChat for Jira integration causes administrative UI glitches when installed on newer Jira versions. This breaks the application access and project settings permissions pages.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Install a clean Jira Software Data Center 9.12 environment.
      2. Add the following JAR files to <jira-home>/plugins/installed-plugins:
        1. base-hipchat-integration-plugin-7.10.3.jar
        2. base-hipchat-integration-plugin-api-7.10.3.jar
        3. hipchat-for-jira-plugin-7.10.3.jar
      3. Restart Jira.
      4. Visit the following pages:
        1. ⚙️ (gear icon) > Applications > Application access.
        2. project > Project settings > Permissions.

      Expected Results

      All pages load as expected.

      Actual Results

      Application access page: the throbber is shown indefinitely since the "application-roles" webresource is never loaded (no response from server).

      Project settings permissions page: the table is never displayed since the "projectpermissions-common" webresource is never loaded (no response from server).

      Workaround

      1. Remove the following JAR files from <jira-home>/plugins/installed-plugins:
        1. base-hipchat-integration-plugin-*.jar
        2. base-hipchat-integration-plugin-api-*.jar
        3. hipchat-for-jira-plugin-*.jar
      2. Restart Jira (a rolling restart is sufficient).

            [JRASERVER-76918] HipChat for Jira integration breaks Jira admin pages

            Mikaela Teixeira added a comment -

            https://getsupport.atlassian.com/browse/PSSRV-154861

            Mikaela Teixeira added a comment - https://getsupport.atlassian.com/browse/PSSRV-154861

            Robert Wolf added a comment -

            Hello,
            on our system with 9.12.10 and 9.12.11 it's enough to disable "Atlassian Hipchat Integration Plugin". After disabling this single addon the Application Access and Project Permissions pages display the content again. Maybe disabling all hipchat addons or simply uninstalling from UPM works too. Or is there any drawback uninstalling from UPM without Jira restart or just disabling the addon(-s)? Is the restart required?
            Regards,
            Robert Wolf.

            Robert Wolf added a comment - Hello, on our system with 9.12.10 and 9.12.11 it's enough to disable "Atlassian Hipchat Integration Plugin". After disabling this single addon the Application Access and Project Permissions pages display the content again. Maybe disabling all hipchat addons or simply uninstalling from UPM works too. Or is there any drawback uninstalling from UPM without Jira restart or just disabling the addon(-s)? Is the restart required? Regards, Robert Wolf.

              Unassigned Unassigned
              d063a923034e John Vecchio
              Affected customers:
              5 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated: