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  1. Jira Data Center
  2. JRASERVER-76915

Some admin screens are blank when HipChat plugins are installed

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      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Setup an instance with these plugins installed: Atlassian Hipchat Integration Plugin, Atlassian Hipchat Integration Plugin Core, HipChat Core Plugin, HipChat for JIRA
      2. Access the admin pages: Application access and Cluster monitoring — their contents are blank

      Expected Results

      The pages would render alright

      Actual Results

      The pages are rendered blank.

      Workaround

      Remove these plugins from Jira:

      • Atlassian Hipchat Integration Plugin
      • Atlassian Hipchat Integration Plugin Core
      • HipChat Core Plugin
      • HipChat for JIRA

      And any matching records from the pluginstate:

      delete from pluginstate where lower(pluginkey) like lower('%hipchat%');

            [JRASERVER-76915] Some admin screens are blank when HipChat plugins are installed

            Savvas Radevic added a comment -

            Affects upgrade from 9.4.18 LTS to 9.12.5 LTS.

            Removed hipchat, restarted Jira nodes, clustering page works

             

            Savvas Radevic added a comment - Affects upgrade from 9.4.18 LTS to 9.12.5 LTS. Removed hipchat, restarted Jira nodes, clustering page works  

            MattD added a comment -

            Are the HipChat plugins shipped by default. If so, why?

            MattD added a comment - Are the HipChat plugins shipped by default. If so, why?

              Unassigned Unassigned
              rmartinez3@atlassian.com Rodrigo Martinez
              Affected customers:
              3 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: