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  1. Jira Data Center
  2. JRASERVER-76915

Some admin screens are blank when HipChat plugins are installed

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      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Setup an instance with these plugins installed: Atlassian Hipchat Integration Plugin, Atlassian Hipchat Integration Plugin Core, HipChat Core Plugin, HipChat for JIRA
      2. Access the admin pages: Application access and Cluster monitoring — their contents are blank

      Expected Results

      The pages would render alright

      Actual Results

      The pages are rendered blank.

      Workaround

      Remove these plugins from Jira:

      • Atlassian Hipchat Integration Plugin
      • Atlassian Hipchat Integration Plugin Core
      • HipChat Core Plugin
      • HipChat for JIRA

      And any matching records from the pluginstate:

      delete from pluginstate where lower(pluginkey) like lower('%hipchat%');

            [JRASERVER-76915] Some admin screens are blank when HipChat plugins are installed

            Filip Nowak made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 27 New: 30
            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 16
            SET Analytics Bot made changes -
            UIS Original: 30 New: 27
            Rob made changes -
            Labels Original: triaged-more-information-needed whl-fy25q1 New: triaged-more-information-needed whl-fy25q1 whl-fy25q2
            SET Analytics Bot made changes -
            UIS Original: 27 New: 30
            SET Analytics Bot made changes -
            Support reference count Original: 14 New: 15
            Piotr Juszczyński made changes -
            Labels Original: whl-fy25q1 New: triaged-more-information-needed whl-fy25q1
            Rob made changes -
            Labels New: whl-fy25q1
            SET Analytics Bot made changes -
            Support reference count Original: 13 New: 14

              Unassigned Unassigned
              rmartinez3@atlassian.com Rodrigo Martinez
              Affected customers:
              3 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: