-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
9.4.7, 9.4.10, 9.4.12, 9.4.14, 9.12.1, 9.4.21, 9.12.8
-
9.04
-
7
-
Severity 3 - Minor
-
10
-
Issue Summary
When a user tries to use the @mention to reference another user, the list gets displayed further up on the UI.
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Login to a JSM instance and click on queues in the top left corner from the IT Service Desk project.
- Select an issue => In the comment field, enter some text, then hit enter 20 times to create some room.
- Try to mention a user by using @ and see the list displayed outside the comment field.
Expected Results
The list displayed when the user tries to reference another user by using @ should have been displayed within the comment field as shown below:
Actual Results
The list displayed after the user calls the @ in the comment field displays further up the UI as shown below:
The below exception is thrown in the xxxxxxx.log file:
No errors are displayed in the logs
Workaround
This issue does not happen when you open the ticket in a new tab via the issue key.
- is related to
-
JRASERVER-77956 Mentions autocomplete box displays in wrong area of screen
- Closed
-
JSDSERVER-15522 Mentions autocomplete box displays in wrong area of screen
- Closed