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  1. Jira Data Center
  2. JRASERVER-75662

csvImporter return blank screen for detailed logs after Jira 9.5+

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 9.5.0, 9.6.0, 9.8.0
    • Jira Importers Plugin
    • None

    Description

      Problem

      csvImporter return blank screen for detailed logs after Jira 9.5+.
      No errors in logs could indicate a Log4J issue, as issue is reproducible only in Jira versions using Log4j2.

      Environment

      Jira Server/DC 9.5+ over Windows, any database

      Steps to Reproduce

      1. Go to Jira import wizard > CSV and perform an import
      2. After the import is complete, click on "download a detailed log" of this import

      Expected Results

      • A new window will open with <Jira_Base_URL>/rest/jira-importers-plugin/1.0/importer/com.atlassian.jira.plugins.jira-importers-plugin:csvImporter/log and show the detailed log for the import

      Actual Results

      • It opens a blank window for <Jira_Base_URL>/rest/jira-importers-plugin/1.0/importer/com.atlassian.jira.plugins.jira-importers-plugin:csvImporter/log, no content is showed.

      Workaround

      No workaround available yet.

      Notes

      Issue is reproducible in Windows servers running Jira 9.5+, with any database.
      Jira 9.5+ over Linux present no problem, it returns expected results.

      Attachments

        1. csvImporter-9.4.png
          csvImporter-9.4.png
          212 kB
        2. csvImporter-9.5.png
          csvImporter-9.5.png
          51 kB

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              Unassigned Unassigned
              525caa84d476 Livia Lima (Inactive)
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              Dates

                Created:
                Updated: