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  1. Jira Data Center
  2. JRASERVER-74941

Gadgets overlap after collapse and refresh

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    • 9
    • 14
    • Severity 2 - Major
    • 92
    • Hide
      Atlassian Update – 02.08.2023

      The issue was fixed in JSW 9.11.0, scheduled for 23.08.2023.
      We're actively working on having this fix released on JSW 9.4.10, scheduled for 06.09.2023.

      We know how impactful this is to enterprise-level customers (that rely on LTS releases) and we're working on having this fix backported to JSW 9.4.10. We'll keep updating this Issue in the meantime as we have more details on release dates or possible mitigations.

      We're also working on updating the relevant upgrade articles to warn of this potential issue to some instances.

      Best regard
      Mateusz Witkowski
      Senior Software Engineer

      Show
      Atlassian Update – 02.08.2023 The issue was fixed in JSW 9.11.0, scheduled for 23.08.2023. We're actively working on having this fix released on JSW 9.4.10, scheduled for 06.09.2023. We know how impactful this is to enterprise-level customers (that rely on LTS releases) and we're working on having this fix backported to JSW 9.4.10. We'll keep updating this Issue in the meantime as we have more details on release dates or possible mitigations. We're also working on updating the relevant upgrade articles to warn of this potential issue to some instances. Best regard Mateusz Witkowski Senior Software Engineer

      Issue Summary

      The dashboard gadgets do not align correctly after a collapse or a refresh. To make them appear properly the gadgets need to be kept expanded and then hit a refresh
      This is reproducible on Data Center: yes
      The issue has resurfaced in the latest version also.

      Steps to Reproduce

      1. Install and Setup Jira 9.x.x
      2. Create a dashboard with a few gadgets
      3. Collapse a gadget and observe that the gadget below does not align itself
      4. Hit a refresh and observe a black space after the gadget that collapsed earlier
      5. Now expand all the gadgets and hit refresh to get a clear view
        Please watch the screen recording for a better view of the problem
        https://atlassian.zoom.us/rec/share/_DsGE0STUxzYkkSoSAashFCeSirc5isoaJcQUnNGV3Ybp79iDuBUmPL2TAVTWvuR.6cHNsk6z2ZXic1Vf
      6. Can also be reproduced in Jira 9.6.0 as well. Tested on Chrome Version 110.0.5481.177 (Official Build) (x86_64), Firefox Version 110.0.1 (64 bit), and Safari Version 16.3 (18614.4.6.1.6)

      Screen Recording: https://recordit.co/MvIL5s4yzm

      Expected Results

      Gadgets to be aligned properly according to the space available

      Actual Results

      Gadgets do not align properly after the collapse or a browser refresh

      Workaround

      Expand all the gadgets and hit a refresh on the browser. All the gadgets will load correctly in their respective spaces.

      Additionally you may slightly drag any of the gadgets with minimal movement and that will already trigger a refresh of all gadget's location.

        1. Browser-Performance.json
          7.65 MB
        2. image-2023-04-19-12-34-58-358.png
          image-2023-04-19-12-34-58-358.png
          0.3 kB
        3. Recording 2023-07-31_2023-07-31T15%3A10%3A01.983Z.mov
          5.76 MB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-74941

            Gadgets overlap after collapse and refresh

            XMLWordPrintable

              • 9
              • 14
              • Severity 2 - Major
              • 92
              • Hide
                Atlassian Update – 02.08.2023

                The issue was fixed in JSW 9.11.0, scheduled for 23.08.2023.
                We're actively working on having this fix released on JSW 9.4.10, scheduled for 06.09.2023.

                We know how impactful this is to enterprise-level customers (that rely on LTS releases) and we're working on having this fix backported to JSW 9.4.10. We'll keep updating this Issue in the meantime as we have more details on release dates or possible mitigations.

                We're also working on updating the relevant upgrade articles to warn of this potential issue to some instances.

                Best regard
                Mateusz Witkowski
                Senior Software Engineer

                Show
                Atlassian Update – 02.08.2023 The issue was fixed in JSW 9.11.0, scheduled for 23.08.2023. We're actively working on having this fix released on JSW 9.4.10, scheduled for 06.09.2023. We know how impactful this is to enterprise-level customers (that rely on LTS releases) and we're working on having this fix backported to JSW 9.4.10. We'll keep updating this Issue in the meantime as we have more details on release dates or possible mitigations. We're also working on updating the relevant upgrade articles to warn of this potential issue to some instances. Best regard Mateusz Witkowski Senior Software Engineer

                Issue Summary

                The dashboard gadgets do not align correctly after a collapse or a refresh. To make them appear properly the gadgets need to be kept expanded and then hit a refresh
                This is reproducible on Data Center: yes
                The issue has resurfaced in the latest version also.

                Steps to Reproduce

                1. Install and Setup Jira 9.x.x
                2. Create a dashboard with a few gadgets
                3. Collapse a gadget and observe that the gadget below does not align itself
                4. Hit a refresh and observe a black space after the gadget that collapsed earlier
                5. Now expand all the gadgets and hit refresh to get a clear view
                  Please watch the screen recording for a better view of the problem
                  https://atlassian.zoom.us/rec/share/_DsGE0STUxzYkkSoSAashFCeSirc5isoaJcQUnNGV3Ybp79iDuBUmPL2TAVTWvuR.6cHNsk6z2ZXic1Vf
                6. Can also be reproduced in Jira 9.6.0 as well. Tested on Chrome Version 110.0.5481.177 (Official Build) (x86_64), Firefox Version 110.0.1 (64 bit), and Safari Version 16.3 (18614.4.6.1.6)

                Screen Recording: https://recordit.co/MvIL5s4yzm

                Expected Results

                Gadgets to be aligned properly according to the space available

                Actual Results

                Gadgets do not align properly after the collapse or a browser refresh

                Workaround

                Expand all the gadgets and hit a refresh on the browser. All the gadgets will load correctly in their respective spaces.

                Additionally you may slightly drag any of the gadgets with minimal movement and that will already trigger a refresh of all gadget's location.

                  1. Browser-Performance.json
                    7.65 MB
                  2. image-2023-04-19-12-34-58-358.png
                    image-2023-04-19-12-34-58-358.png
                    0.3 kB
                  3. Recording 2023-07-31_2023-07-31T15%3A10%3A01.983Z.mov
                    5.76 MB

                        cf7069360d7e Mateusz Witkowski
                        f956e0e022e9 skavatekar
                        Votes:
                        35 Vote for this issue
                        Watchers:
                        52 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            cf7069360d7e Mateusz Witkowski
                            f956e0e022e9 skavatekar
                            Affected customers:
                            35 This affects my team
                            Watchers:
                            52 Start watching this issue

                              Created:
                              Updated:
                              Resolved: