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  1. Jira Data Center
  2. JRASERVER-74877

Transition popup screen is not showing up correctly in Jira 9.4.x

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    • 9.04
    • 14
    • Severity 2 - Major
    • 141
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      Atlassian Update – 10 July 2023

      Dear Customers,

      Thank you for taking the time to file and comment on this issue. 

      Upon examination, we have determined that this issue is exclusive to instances where Jira is accessed from the Windows Server OS, regardless of the browser you are using. Windows Server improperly provides screen height, which affects all tested browsers on the Windows Server.

      As Windows Server is primarily intended for hosting server applications rather than accommodating regular user interactions, we have made the decision to close this ticket.

      As a workaround, the browser can be minimized and maximized, or the browser window can be resized/moved. Then, the pop-up workflow issue screen will return to correct size. 

      Best regards,

      Konrad Plasota
      Jira DC Software Engineer

      Show
      Atlassian Update – 10 July 2023 Dear Customers, Thank you for taking the time to file and comment on this issue.  Upon examination, we have determined that this issue is exclusive to instances where Jira is accessed from the Windows Server OS, regardless of the browser you are using. Windows Server improperly provides screen height, which affects all tested browsers on the Windows Server. As Windows Server is primarily intended for hosting server applications rather than accommodating regular user interactions, we have made the decision to close this ticket. As a workaround, the browser can be minimized and maximized, or the browser window can be resized/moved. Then, the pop-up workflow issue screen will return to correct size.  Best regards, Konrad Plasota Jira DC Software Engineer

    Description

      Issue Summary

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      Scenario 1 - Windows Server

      1. Spin up an AWS instance such as Windows Server
      2. Connect to the instance using Microsoft Remote Desktop (VNC)
      3. Install Jira 9.4.2 on the instance
      4. Open web browsers such as Chrome or Edge.
      5. Access Jira.
      6. Create a sample Jira software project.
      7. Add a new screen and associate the screen with any workflow transition.
      8. Go to any issue screen and click on the issue workflow transition that has the new screen associated.

      Scenario 2 - Windows Home, Professional or Enterprise edition

      • (will be updating later for more information)

      Scenario 3

      1. Open a board (Kanban or Scrum) and navigate to the Active Sprints
      2. Drag the issue card to transition the issue and you will see a correct pop-up screen (sometimes works sometimes not):

      3. Click on the issue card to show the detailed issues view and the pop-up screen is not showing correctly:

      Expected Results

      The pop up workflow issue screen should be the same in Jira 8.x:

      Actual Results

      The pop up workflow issue screen is smaller compared to Jira 8.x:

      Workaround

      No workaround

      Notes

      • Accessing Jira in Windows Server: it occurs with all of the major browsers: Google Chrome, MS Edge, and Firefox.
      • Accessing Jira in Unix/Linux server (tested on Ubuntu and Fedora): it DID NOT OCCUR with any of the tested browsers: Firefox, Chromium, Google Chrome, MS Edge for Linux, all were fine

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              adf6279094a2 Bilal Cinarli
              ckimloong John Chin
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              Dates

                Created:
                Updated:
                Resolved: