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  1. Jira Data Center
  2. JRASERVER-7474

Attempting to reopen an issue generates an error.

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Details

    • Support Request
    • Resolution: Answered
    • Low
    • None
    • 3.2.2
    • Using standalone on Fedora Core 3, with JDK:
      java version "1.4.2_08"
      Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_08-b03)
      Java HotSpot(TM) Client VM (build 1.4.2_08-b03, mixed mode)

    Description

      When an issue is closed, any attempt to reopen it generates an error that says:

      ---------------------------------------
      Form Errors:

      • Unable to execute post workflow function. Issue may be in an inconsistent state. Please inform your system administrators immediately. Validation of the field 'resolution' failed: [] {resolution=Resolution is required.}

        ---------------------------------------

      In the log, there is an error, I've attached it. I've also attached a screenshot of the error window, for
      what that's worth.

      Note that the item IS reopened despite the error message - it just gives an error. If the resolution is changed
      on the "reopen" page, that is also ignored and the status will be whatever it was when the item was closed.

      Looking at the workflow, I see that the first postcondition is this:

      " The Resolution of the issue will be set to ."

      Looks like a problem to me. Of course, I can't edit the workflow, since it's in use, but I'm betting
      that if I copy it and make that something reasonable, it will work.

      Other things of note: I believe we have the Resolution field as a required field; I am going to
      change that to NOT required and see if that fixes it. Plus, I'll see if copying the workflow and
      changing that postcondition to a valid one helps.

      Attachments

        1. error.txt
          7 kB
        2. jira-050727.gif
          jira-050727.gif
          61 kB

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              Unassigned Unassigned
              36e8a49d6fb4 Burt Smith
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              Dates

                Created:
                Updated:
                Resolved: