Details
Description
Issue Summary
https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-on-aws-945105105.html is missing potentially critical step that could lead to higher customer friction, i.e. L1s and L2s created for support
Expected Results
in Option 1 Step 1 we should state that customers should Stop JIRA gracefully on all the nodes before terminating them from AWS console
While in AWS when node is terminated, EC2 instance is supposed to recieve a signal to terminate instance and systemd service manager should stop the services and allow them to wrap up their processes, this might not always work and the node will get terminated abruptly, which could be similar to flicking the power off switch, whiconh could actually result in data corruption
If customer is having an issue logging in to the node before terminating, they should contact AWS Support and use terminate option only when absolutely certain that JIRA is stopped on all the nodes before proceeding with the upgrade
Steps to Reproduce
Open the linked article
Actual Results
We simply state that customers could terminate all nodes right away
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- was cloned as
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JRASERVER-74476 Upgrading Jira Data Center on AWS should not tell customers to scale up the cluster back to the existing number of nodes at once
- Closed
- Mentioned in