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Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-74443

Create issue: The key combination provided inside description textarea does not work with keyboard

      Issue Summary

      An instruction "Rich Text Area. Press ALT-0 for help" is given to the screen reader user when the focus moves on to the 'description' textarea, but these key combinations are not working.

      Steps to Reproduce

      1. Turn on screen reader.
      2. Navigate inside "create issue" modal dialog.
      3. Navigate to the description textarea. 
      4. Observe that the screen reader announces as "Rich Text Area. Press ALT-0 for help."
      5. When user press alt/option + 0 nothing happens.

      Actual Results

      While focus is inside description textarea, as per the label when user presses alt + 0 (or option + 0 in mac) nothing happens. 

      This makes screen reader users difficult to understand the functionality associated with the key combinations.

      Expected Results

      When user presses alt + 0 (or option + 0 in mac) the help functionality should be made available to the users.

      Note: As per observations the textarea is coded via a third party tool called as TinyMCE

      As per the TinyMCE website, after pressing alt + 0, a help modal dialog is displayed containing information regarding Keyboard shortcuts, plugins, etc.

      TineMCE.mov

      Screenshot

      Screen recording

      Screen Recording 2022-10-25 at 3.45.24 PM.mov

      Workaround

      Update the aria-label to remove the text "Press ALT-0 for help" if the help functionality will not be displayed.

        1. Screen Recording 2022-10-25 at 3.45.24 PM.mov
          14.95 MB
          ssuryavanshi
        2. Screen Recording 2023-05-02 at 1.32.47 PM.mov
          19.36 MB
          Rahil Shaikh
        3. Screenshot 2022-10-25 at 3.47.56 PM.png
          1.10 MB
          ssuryavanshi
        4. TineMCE.mov
          2.24 MB
          ssuryavanshi

          Form Name

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-74443

            Create issue: The key combination provided inside description textarea does not work with keyboard

                Issue Summary

                An instruction "Rich Text Area. Press ALT-0 for help" is given to the screen reader user when the focus moves on to the 'description' textarea, but these key combinations are not working.

                Steps to Reproduce

                1. Turn on screen reader.
                2. Navigate inside "create issue" modal dialog.
                3. Navigate to the description textarea. 
                4. Observe that the screen reader announces as "Rich Text Area. Press ALT-0 for help."
                5. When user press alt/option + 0 nothing happens.

                Actual Results

                While focus is inside description textarea, as per the label when user presses alt + 0 (or option + 0 in mac) nothing happens. 

                This makes screen reader users difficult to understand the functionality associated with the key combinations.

                Expected Results

                When user presses alt + 0 (or option + 0 in mac) the help functionality should be made available to the users.

                Note: As per observations the textarea is coded via a third party tool called as TinyMCE

                As per the TinyMCE website, after pressing alt + 0, a help modal dialog is displayed containing information regarding Keyboard shortcuts, plugins, etc.

                TineMCE.mov

                Screenshot

                Screen recording

                Screen Recording 2022-10-25 at 3.45.24 PM.mov

                Workaround

                Update the aria-label to remove the text "Press ALT-0 for help" if the help functionality will not be displayed.

                  1. Screen Recording 2022-10-25 at 3.45.24 PM.mov
                    14.95 MB
                    ssuryavanshi
                  2. Screen Recording 2023-05-02 at 1.32.47 PM.mov
                    19.36 MB
                    Rahil Shaikh
                  3. Screenshot 2022-10-25 at 3.47.56 PM.png
                    1.10 MB
                    ssuryavanshi
                  4. TineMCE.mov
                    2.24 MB
                    ssuryavanshi

                        dserhiienko Denys Serhiienko
                        4b5b126a48d0 ssuryavanshi (Inactive)
                        Affected customers:
                        0 This affects my team
                        Watchers:
                        4 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            dserhiienko Denys Serhiienko
                            4b5b126a48d0 ssuryavanshi (Inactive)
                            Affected customers:
                            0 Vote for this issue
                            Watchers:
                            4 Start watching this issue

                              Created:
                              Updated:
                              Resolved: