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  1. Jira Data Center
  2. JRASERVER-74388

Unbatched mode - Visiting Issue View page with multiple page reloads breaks comment editor (RTE) & attachment section with console errors

      Issue Summary

      When visited Issue View page with few page reloads in unbatched mode, causing attachment section to not load properly & also
      if Add comment button is clicked , there is missing comment box focus indicator & trying to add table/code/etc(RTE toolbar) or clicking Cancel button giving console errors.
      Please refer attached video

      Steps to Reproduce

      (local fresh instance)
      Jira branch stable/9.0.x

      1. Go to Issue View
      2. Disable batching (if enabled)
      3. Multiple page reloads until see console errors
      4. Click on "Add comment" 

      Expected Results

      • Attachment section should load properly. User should be able to attach.
      • Focus indicator in Add comment editor with working RTE functionality/toolbar

      Actual Results

      • Attachment section - User unable to attach
      • Add comment editor - focus indicator missing , unable to use RTE toolbar

      Workaround

      No workaround. It is working fine in production alike instance i.e. with batched files

        1. image-2022-10-11-11-39-44-356.png
          image-2022-10-11-11-39-44-356.png
          819 kB
        2. RTE.mov
          30.25 MB

          Form Name

            [JRASERVER-74388] Unbatched mode - Visiting Issue View page with multiple page reloads breaks comment editor (RTE) & attachment section with console errors

            No work has yet been logged on this issue.

              Unassigned Unassigned
              a086b578588b Shruti Holennavar (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated: