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  1. Jira Data Center
  2. JRASERVER-73002

Analytics Plugin high memory consumption can cause OOMEs

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 9.5.0
    • 8.13.4
    • Administration - Others
    • None
    • 8.13
    • 3
    • Severity 2 - Major
    • 0
    • Hide
      Atlassian Update – 25 November 2021

      Hi everyone,

      We acknowledge in specific conditions the issue may have an impact on the instance performance - therefore we plan to address the issue in a short term.

      Ignat Alexeyenko,
      Snr Team Lead
      Atlassian.

      Show
      Atlassian Update – 25 November 2021 Hi everyone, We acknowledge in specific conditions the issue may have an impact on the instance performance - therefore we plan to address the issue in a short term. Ignat Alexeyenko, Snr Team Lead Atlassian.

      Problem

      OutOfMemoryErrors when starting the Jira instance.

      ThreadPoolAsyncTaskExecutor::Thread 13 consumes a Retained Heap of 6,422,859,280.

      The java.io.UnixFileSystem holds 30,830,856 entries of java.lang.String values from uk.org.simonsite.log4j.appender called by the com.atlassian.analytics.client.logger.Log4jAnalyticsLogger

      Environment

      Jira 8.13.4

      Steps to Reproduce

      Unknown

      Expected Results

      Analytics plugin memory consumption does not grow to disproportionate amounts.

      Actual Results

      Analytics plugin consumes >6GB of retained heap space.

      Workaround

      Disable the analytics plugin.

        1. analytics modules.png
          285 kB
          Filipi Lima
        2. cdn modules.png
          197 kB
          Filipi Lima
        3. heap2.png
          150 kB
          Christopher Brown
        4. image-2021-12-06-16-09-31-529.png
          285 kB
          Filipi Lima

              Unassigned Unassigned
              mperez2@atlassian.com Michael Perez
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                Created:
                Updated:
                Resolved: