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  1. Jira Data Center
  2. JRASERVER-73002

Analytics Plugin high memory consumption can cause OOMEs

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 9.5.0
    • 8.13.4
    • Administration - Others
    • None
    • 8.13
    • 3
    • Severity 2 - Major
    • 0
    • Hide
      Atlassian Update – 25 November 2021

      Hi everyone,

      We acknowledge in specific conditions the issue may have an impact on the instance performance - therefore we plan to address the issue in a short term.

      Ignat Alexeyenko,
      Snr Team Lead
      Atlassian.

      Show
      Atlassian Update – 25 November 2021 Hi everyone, We acknowledge in specific conditions the issue may have an impact on the instance performance - therefore we plan to address the issue in a short term. Ignat Alexeyenko, Snr Team Lead Atlassian.

      Problem

      OutOfMemoryErrors when starting the Jira instance.

      ThreadPoolAsyncTaskExecutor::Thread 13 consumes a Retained Heap of 6,422,859,280.

      The java.io.UnixFileSystem holds 30,830,856 entries of java.lang.String values from uk.org.simonsite.log4j.appender called by the com.atlassian.analytics.client.logger.Log4jAnalyticsLogger

      Environment

      Jira 8.13.4

      Steps to Reproduce

      Unknown

      Expected Results

      Analytics plugin memory consumption does not grow to disproportionate amounts.

      Actual Results

      Analytics plugin consumes >6GB of retained heap space.

      Workaround

      Disable the analytics plugin.

        1. analytics modules.png
          analytics modules.png
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        2. cdn modules.png
          cdn modules.png
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        3. heap2.png
          heap2.png
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        4. image-2021-12-06-16-09-31-529.png
          image-2021-12-06-16-09-31-529.png
          285 kB

              Unassigned Unassigned
              mperez2@atlassian.com Michael Perez
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                Created:
                Updated:
                Resolved: