• 11
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The Atlassian Team is already working on Oauth2 support for IMAP (JRASERVER-63917).
      This request is specifically for the ability to use a delegated user account to access the shared mailbox via IMAP Oauth2.
      There is a bug in the current IMAP implementation and this would be a good opportunity to implement this via OAUTH2:
      https://confluence.atlassian.com/jirakb/imap-fails-with-a3-bad-user-is-authenticated-but-not-connected-error-in-jira-server-integrated-with-office365-665420269.html

      Microsoft Documentation for Shared Mailbox access via Oauth2:
      https://docs.microsoft.com/en-us/exchange/client-developer/legacy-protocols/how-to-authenticate-an-imap-pop-smtp-application-by-using-oauth#sasl-xoauth2-authentication-for-shared-mailboxes-in-office-365

            [JRASERVER-71453] Delegated user Shared Mailbox access via IMAP Oauth2

            Hi everyone,

            I am closing this Feature Request as it was never a valid one from the beginning. It is actually possible to configure a shared mailbox with a Jira Mail Handler, along with the IMAP protocol and the Oauth 2.0 authentication method.

            Please check the Scenario 2 from the KB article https://confluence.atlassian.com/jirakb/jira-mail-handler-and-service-management-mail-handler-cannot-be-configured-using-oauth-2-0-due-to-incorrect-mailbox-permission-1097178335.html on how to configure this.

            Julien Rey added a comment - Hi everyone, I am closing this Feature Request as it was never a valid one from the beginning. It is actually possible to configure a shared mailbox with a Jira Mail Handler, along with the IMAP protocol and the Oauth 2.0 authentication method. Please check the Scenario 2 from the KB article https://confluence.atlassian.com/jirakb/jira-mail-handler-and-service-management-mail-handler-cannot-be-configured-using-oauth-2-0-due-to-incorrect-mailbox-permission-1097178335.html on how to configure this.

            Also agree with the above commenters, why is this labeled a suggestion when you are allowing a breaking change to a viable path for authentication with shared mailboxes?

            Devin Howes added a comment - Also agree with the above commenters, why is this labeled a suggestion when you are allowing a breaking change to a viable path for authentication with shared mailboxes?

            I agree with Heikki Harsunen. This should be a bug that needs to be fixed and addressed since MS is removing basic auth. This is breaking our connection. Spent too much time trying to figure out a way to Auth with this. This would have fixed the issue immediately.

            Jacob Copeland added a comment - I agree with Heikki Harsunen. This should be a bug that needs to be fixed and addressed since MS is removing basic auth. This is breaking our connection. Spent too much time trying to figure out a way to Auth with this. This would have fixed the issue immediately.

            How come this is a suggestion and not a bug? Since accessing mailboxes with basic auth worked fine and with OAuth your implementation doesn't work with shared mailboxes, that makes it a bug, not a feature request.

            Heikki Harsunen added a comment - How come this is a suggestion and not a bug? Since accessing mailboxes with basic auth worked fine and with OAuth your implementation doesn't work with shared mailboxes, that makes it a bug, not a feature request.

            How come this is a suggestion and not a bug? Since accessing mailboxes with basic auth worked fine and with OAuth your implementation doesn't work with shared mailboxes, that makes it a bug, not a feature request.

            Heikki Harsunen added a comment - How come this is a suggestion and not a bug? Since accessing mailboxes with basic auth worked fine and with OAuth your implementation doesn't work with shared mailboxes, that makes it a bug, not a feature request.

            This is needed in the Trekbikes Jira environment to allow POP/IMAP access to a shared mailbox from an Exchange Online licensed service account.

            Nathan Pieper added a comment - This is needed in the Trekbikes Jira environment to allow POP/IMAP access to a shared mailbox from an Exchange Online licensed service account.

              Unassigned Unassigned
              1125763d9255 Jörg Rennefeld
              Votes:
              42 Vote for this issue
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: