Summary

Cannot remove user from shared with panel in a JSD issue

Environment

JIRA Service Desk 3.15.2

Steps to Reproduce

1. Create a new user with username that starts with '0'. Example '06744'
2. Share an issue with user
3. Click on the remove user link from the customer portal

Expected Results

User should be removed from the ticket

Actual Results

"unable to get user"

Notes

• similar to JRASERVER-60203

Workaround

• Remove the user from shared with from the internal portal
• Avoiding the use of numeric usernames