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  1. Jira Data Center
  2. JRASERVER-69052

Comment box will disappear when pasting a screenshot in a comment using Text Mode in Backlog view

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 7.12.1, 8.0.2, 9.4.12, 10.3.7, 10.7.3
    • Rich Text Editor
    • None

      Issue Summary

      When pasting a screenshot in a comment box using Text mode in board view, the comment box and its content disappeared. However, the attachment will be successfully attached.
      This issue is not observed in Visual mode or when pasting a screenshot in a comment box in issue view.

      Steps to Reproduce

      1. Navigate to Backlog View of an issue.
      2. Add a comment in Text mode, then paste an image from the clipboard using ctrl+v.
      3. Attach screenshot dialog box pops up, with the option to enter a file name.
      4. After hitting the "Upload" button, The message "The files have been attached to xyz issue" will appear as a floating message.

      Expected Results

      The comment box stays for further edits with the message and pasted image in thumbnail form. 

      Actual Results

      The comment box and its contents disappears completely.

      Workaround

      Paste the screenshot in Visual mode or in full issue view.

              mdyro 🦊 Fox (Inactive)
              pkamarudin@atlassian.com Putri Nur Dayana Kamarudin (Inactive)
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                Created:
                Updated: