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  1. Jira Data Center
  2. JRASERVER-68896

Some shortcut keys don't work correctly on editor with Visual mode

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low (View bug fix roadmap)
    • None
    • 7.12.1, 7.13.1, 8.16.0, 8.18.1, 8.20.2, 8.22.0
    • Rich Text Editor
    • None

      Issue Summary

      Some shortcut keys don't work correctly on editor with Visual mode.

      Environment

      Tested with the following browsers

      • Chrome : Version 72.0.3626.81 (Official Build) (64-bit)
      • Firefox : 65.0 (64 bit)

      Steps to Reproduce

      Please just pressing the short cut keys listed below in the editor.

      Expected Results

      The following short cut keys work correctly.

      • Command+Shift+S or Ctrl+K : Strikethrough
      • Command+K or Ctrl+K : Link
      • Command+B or Ctrl+B : Bold
      • Command+I or Ctrl+I : Italic
      • Command+U or Ctrl+U : Underline
      • Command+Shift+B or Ctrl+Shift+B : Bullet list
      • Command+Shift+N or Ctrl+Shift+N : Numbered list

      Actual Results

      Some of the shortcuts are not working correctly with Visual mode.

      Shortcut What it does? Works for Visual mode?
       Ctrl+Shift+S  
       command+shift+S        		 Strikethrough
       Ctrl+K  
       Command+K        		 Link
       Ctrl+B  
       Command+B      		 Bold
       Ctrl+I  
       Command+I      		 Italic
       Ctrl+U  
       Command+U        		 Underline
       Ctrl+Shift+B  
       Command+Shift+B      		 Bullet list
       Ctrl+Shift+N  
       Command+Shift+N      		 Numbered list

      Workaround

      Please change the editor mode to Text mode when you use the shortcuts.

            [JRASERVER-68896] Some shortcut keys don't work correctly on editor with Visual mode

            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            Edson Araujo made changes -
            Remote Link Original: This issue links to "JSEV-2753 (Bulldog)" [ 474416 ] New: This issue links to "JSEV-2753 (JIRA Server (Bulldog))" [ 474416 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 1
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            SET Analytics Bot made changes -
            UIS Original: 2 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 2
            SET Analytics Bot made changes -
            UIS Original: 1 New: 4
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

            Mike D added a comment -

            Also seeing this in Jira v8.22.6 installed on Ubuntu 20.04.5, PSQL 11.17 verified in Chrome version 108.0.5359.72 (Official Build) (64-bit) on Windows 10 Business.

            Mike D added a comment - Also seeing this in Jira v8.22.6 installed on Ubuntu 20.04.5, PSQL 11.17 verified in Chrome version 108.0.5359.72 (Official Build) (64-bit) on Windows 10 Business.

              mdyro 🦊 Fox (Inactive)
              yokamoto Yuki Okamoto (Inactive)
              Affected customers:
              47 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated: