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  1. Jira Data Center
  2. JRASERVER-68896

Some shortcut keys don't work correctly on editor with Visual mode

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low (View bug fix roadmap)
    • None
    • 7.12.1, 7.13.1, 8.16.0, 8.18.1, 8.20.2, 8.22.0
    • Rich Text Editor
    • None

      Issue Summary

      Some shortcut keys don't work correctly on editor with Visual mode.

      Environment

      Tested with the following browsers

      • Chrome : Version 72.0.3626.81 (Official Build) (64-bit)
      • Firefox : 65.0 (64 bit)

      Steps to Reproduce

      Please just pressing the short cut keys listed below in the editor.

      Expected Results

      The following short cut keys work correctly.

      • Command+Shift+S or Ctrl+K : Strikethrough
      • Command+K or Ctrl+K : Link
      • Command+B or Ctrl+B : Bold
      • Command+I or Ctrl+I : Italic
      • Command+U or Ctrl+U : Underline
      • Command+Shift+B or Ctrl+Shift+B : Bullet list
      • Command+Shift+N or Ctrl+Shift+N : Numbered list

      Actual Results

      Some of the shortcuts are not working correctly with Visual mode.

      Shortcut What it does? Works for Visual mode?
       Ctrl+Shift+S  
       command+shift+S        		 Strikethrough
       Ctrl+K  
       Command+K        		 Link
       Ctrl+B  
       Command+B      		 Bold
       Ctrl+I  
       Command+I      		 Italic
       Ctrl+U  
       Command+U        		 Underline
       Ctrl+Shift+B  
       Command+Shift+B      		 Bullet list
       Ctrl+Shift+N  
       Command+Shift+N      		 Numbered list

      Workaround

      Please change the editor mode to Text mode when you use the shortcuts.

            [JRASERVER-68896] Some shortcut keys don't work correctly on editor with Visual mode

            Mike D added a comment -

            Also seeing this in Jira v8.22.6 installed on Ubuntu 20.04.5, PSQL 11.17 verified in Chrome version 108.0.5359.72 (Official Build) (64-bit) on Windows 10 Business.

            Mike D added a comment - Also seeing this in Jira v8.22.6 installed on Ubuntu 20.04.5, PSQL 11.17 verified in Chrome version 108.0.5359.72 (Official Build) (64-bit) on Windows 10 Business.

            Filipi Lima added a comment -

            Confirmed still an issue on: 8.20.2

            OS: Windows10 (10.0.18362.1)
            Browser: Chrome Version 97.0.4692.71 (Official Build) (64-bit)

            Filipi Lima added a comment - Confirmed still an issue on: 8.20.2 OS: Windows10 (10.0.18362.1) Browser: Chrome Version 97.0.4692.71 (Official Build) (64-bit)

            Adam Fortman added a comment -

            This issue is still present.

            Adam Fortman added a comment - This issue is still present.

            john lilley added a comment -

            Upvote from me!  I find that this bug combined with https://jira.atlassian.com/browse/JRACLOUD-72713 makes editing of long tickets very clumsy.  Please provide alternate hotkeys, especially for SHIFT-CTRL-B

             

            john lilley added a comment - Upvote from me!  I find that this bug combined with https://jira.atlassian.com/browse/JRACLOUD-72713  makes editing of long tickets very clumsy.  Please provide alternate hotkeys, especially for SHIFT-CTRL-B  

            Ryan Stokes added a comment -

            Nice, thanks Petr, that's a win! Just want to add (after experimenting) that for numbered lists you can start the first item with "1. " and it will be converted after Enter as well.

            Still, if bullets and numbered lists would work on Mac Chrome with Ctrl-Shift-B and Ctrl-Shift-N (not Command-Shift as Chrome is using those), it would work in more cases as expected, such as converting existing lines to such lists.

            Using Jira is usually a joy, and I appreciate any attention to this for my new users.

            Ryan Stokes added a comment - Nice, thanks Petr, that's a win! Just want to add (after experimenting) that for numbered lists you can start the first item with "1. " and it will be converted after Enter as well. Still, if bullets and numbered lists would work on Mac Chrome with Ctrl-Shift-B and Ctrl-Shift-N (not Command-Shift as Chrome is using those), it would work in more cases as expected, such as converting existing lines to such lists. Using Jira is usually a joy, and I appreciate any attention to this for my new users.

            Petr Šplíchal added a comment -

            Yes, I was using this shortcut a lot. Fortunately there is a nice workaround: You just start a new line with an asterisk, write the desired text and after hitting Enter you get the bullet list enabled.

            Petr Šplíchal added a comment - Yes, I was using this shortcut a lot. Fortunately there is a nice workaround: You just start a new line with an asterisk, write the desired text and after hitting Enter you get the bullet list enabled.

            Henry Bruce added a comment -

            Confirming this regression in 7.13.11. I'm surprised there's been so little interest in this bug - isn't everyone using bullet points to list scope, requirements, test scenarios, assumptions, etc. in the Description field? Is there something I'm missing!?

            Henry Bruce added a comment - Confirming this regression in 7.13.11. I'm surprised there's been so little interest in this bug - isn't everyone using bullet points to list scope, requirements, test scenarios, assumptions, etc. in the Description field? Is there something I'm missing!?

            Deleted Account (Inactive) added a comment -

            We see this behavior in 7.13.5

            Deleted Account (Inactive) added a comment - We see this behavior in 7.13.5

              mdyro 🦊 Fox (Inactive)
              yokamoto Yuki Okamoto (Inactive)
              Affected customers:
              47 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated: