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  1. Jira Data Center
  2. JRASERVER-68892

SLA values are not exported to filter results subscriptions

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • 7.13.1
    • 7.11.0, 7.13.0
    • Navigation - Export
    • None

    Description

      Summary

      When subscribing to a filter, the SLA data does not show up in the email. When inspecting the email body, the generated code shows 

      "

      instead of " which is causing the information not to be displayed correctly.

      Steps to Reproduce

      1. Search for issues and include the SLA columns in your search
      2. Save the filter and sign up for a filter subscription
      3. Look at the email content.

      Expected Results

      The SLA values are rendered.

      Here’s the expected HTML code:

       <td class="customfield_10115"><div class="sd-sla-field-customfield-root" data-payload="{"isAgent":true,"goalView":{"metricId":"2","remainingTime":"2:00","remainingTimeHumanReadable":"2h","startTime":"13 minutes ago","stopTime":"Just now","breachTime":"Tomorrow 11:00 AM","currentJqlMatch":"priority \u003d Blocker","nextConditionMatch":"Entered Status: Waiting for customer / Resolution: Set / Comment: For Customers","remainingTimeLong":"2h","goalTimeLong":"2h","goalTimeHumanReadable":"2h","durationTimeLong":"0m","paused":false,"active":false,"closed":false,"failed":false},"issueKey":"STTEST-1"}"></div></td>
</td>

      Actual Results

      Blank data is shown instead as the following HTML is generated:

      <td class="customfield_10115"><div class="sd-sla-field-customfield-root" data-payload="{&quot;isAgent&quot;:true,&quot;goalView&quot;:{&quot;metricId&quot;:&quot;2&quot;,&quot;remainingTime&quot;:&quot;2:00&quot;,&quot;remainingTimeHumanReadable&quot;:&quot;2h&quot;,&quot;startTime&quot;:&quot;13 minutes ago&quot;,&quot;stopTime&quot;:&quot;Just now&quot;,&quot;breachTime&quot;:&quot;Tomorrow 11:00 AM&quot;,&quot;currentJqlMatch&quot;:&quot;priority \u003d Blocker&quot;,&quot;nextConditionMatch&quot;:&quot;Entered Status: Waiting for customer / Resolution: Set / Comment: For Customers&quot;,&quot;remainingTimeLong&quot;:&quot;2h&quot;,&quot;goalTimeLong&quot;:&quot;2h&quot;,&quot;goalTimeHumanReadable&quot;:&quot;2h&quot;,&quot;durationTimeLong&quot;:&quot;0m&quot;,&quot;paused&quot;:false,&quot;active&quot;:false,&quot;closed&quot;:false,&quot;failed&quot;:false},&quot;issueKey&quot;:&quot;STTEST-1&quot;}"></div></td>

      Workaround

      None.

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-67702 SLA values are no longer exported to HTML

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: