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  1. Jira Server and Data Center
  2. JRASERVER-67535

Incoming mail with priority flag always sets ticket priority using Default Priority Scheme instead of custom priority scheme

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      Description

      Atlassian Update – 21-Nov-2018

      Hello, everyone! After comparing this bug request against the known bug report JRASERVER-67511 Incoming Mail Handler does not respect the default priority in Priorities Scheme we realized that both are addressing the same scenario. We will be closing this request now and will ask you to cast your votes and add any additional feedback so we can have the impact of this issue gathered in one single request.

      Best regards,
      René Chiquete - JAC Champion.

      Issue Summary  

      Incoming mail with priority flag always sets ticket priority using Default Priority Scheme instead of custom priority scheme.

      Steps to Reproduce

      1. Create new priority scheme using eg. 3 different priorities and associate it with a project
      2. Set up incoming mail handler and associate it with the project
      3. Send 3 emails: one with low, other with high and the thrid one without priority set
      4. Issues get created

      Expected Results

      Each mail creates a ticket and assign a calculated priority according to the associated priority scheme.

      Actual Results

      Only mail without priority flag creates ticket with the default priority set from project's priority scheme.
      Other two mails create issues and assign priorites which are non-existent in associated priority scheme, but they are defined in Default Priority Scheme.

      Example the ticket created from the email sent with High priority flag, the priority has been marked as "(not available)":

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Assignee:
              Unassigned
              Reporter:
              mfilipan Marko Filipan
              Votes:
              9 Vote for this issue
              Watchers:
              12 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: