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Bug
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Resolution: Unresolved
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Low
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None
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7.2.12, 7.8.0
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7.02
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6
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Severity 3 - Minor
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1
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On Windows 10, using IE 11 specifically, icons are missing from the navigation bar (see attached screenshot). All other browsers and Operating Systems will not exhibit this behavior.
Environment
- Windows 10
- Internet Explorer 11
Steps to reproduce
- Login to Jira;
- Along the navigation bar, you will notice the icons are missing;
Expected Results
Icons appear in the navigation bar
Actual Results
Icons are missing (please see screenshot)
Cause
Windows 10 has a default security feature that blocks certain fonts: https://support.microsoft.com/en-us/kb/3053676
Workaround
Disable this feature:
Using Group Policy
- Open the Local Group Policy Editor;
- Under Local Computer Policy, expand Computer Configuration, then Administrative Templates > System > Mitigation Options;
- In the Untrusted Font Blocking setting, you can see the following options:
- Block untrusted fonts and log events
- Do not block untrusted fonts
- Log events without blocking untrusted fonts
- Select either of the two last options;
- Restart your computer;
Using Registry Editor
- Open the Registry Editor (regedit.exe) and go to the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Kernel - If the MitigationOptions key is not there, right-click and add a new QWORD (64-bit) Value, naming it as MitigationOptions;
- Update the Value data of the MitigationOptions key, again choosing one of the two last options for Jira's icons to work properly:
- Block untrusted fonts and log events: 1000000000000.
- Do not block untrusted fonts: 2000000000000.
- Log events without blocking untrusted fonts: 3000000000000.
Important: The existing MitigationOptions value should be preserved. For example, if the current value is 1000, the updated value should be 1000000001000.
- Restart your computer;
- is cloned from
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CONFSERVER-45702 Windows 10 - IE 11 - Confluence does not render navigation bar icons
- Gathering Impact