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  1. Jira Data Center
  2. JRASERVER-67258

Windows 10 - IE 11 - Jira does not render navigation bar icons

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    Description

      On Windows 10, using IE 11 specifically, icons are missing from the navigation bar (see attached screenshot). All other browsers and Operating Systems will not exhibit this behavior.

      Environment

      • Windows 10
      • Internet Explorer 11

      Steps to reproduce

      1. Login to Jira;
      2. Along the navigation bar, you will notice the icons are missing;

      Expected Results

      Icons appear in the navigation bar

      Actual Results

      Icons are missing (please see screenshot)

      Cause

      Windows 10 has a default security feature that blocks certain fonts: https://support.microsoft.com/en-us/kb/3053676

      Workaround

      Disable this feature:

      Using Group Policy
      1. Open the Local Group Policy Editor;
      2. Under Local Computer Policy, expand Computer Configuration, then Administrative Templates > System > Mitigation Options;
      3. In the Untrusted Font Blocking setting, you can see the following options:
        • Block untrusted fonts and log events
        • Do not block untrusted fonts
        • Log events without blocking untrusted fonts
      4. Select either of the two last options;
      5. Restart your computer;
      Using Registry Editor
      1. Open the Registry Editor (regedit.exe) and go to the following registry subkey:
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Kernel
      2. If the MitigationOptions key is not there, right-click and add a new QWORD (64-bit) Value, naming it as MitigationOptions;
      3. Update the Value data of the MitigationOptions key, again choosing one of the two last options for Jira's icons to work properly:
        • Block untrusted fonts and log events: 1000000000000.
        • Do not block untrusted fonts: 2000000000000.
        • Log events without blocking untrusted fonts: 3000000000000.
          Important: The existing MitigationOptions value should be preserved. For example, if the current value is 1000, the updated value should be 1000000001000.
      4. Restart your computer;

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              Unassigned Unassigned
              bboyle@atlassian.com BrianB
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              Dates

                Created:
                Updated: