Exiting Safe Mode does not re-enable all apps

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    • 7.06
    • 123
    • Severity 3 - Minor
    • 114

      Steps to reproduce

      1. Install JIRA Software 7.8.0, then install JIRA Service Desk application 3.11 onto it
      2. Go to Manage add-ons and Enable Safe Mode
      3. Exit Safe Mode

      Expected behavior

      All add-ons that are disabled when entering Safe Mode are re-enabled when exiting Safe Mode

      Actual behavior

      Most JIRA Service Desk add-ons and some JIRA Software language add-ons are not re-enabled:

      JIRA Service Desk application becomes unavailable and no one can use Service Desk features.

      Notes

      1. This may have something to do with JSDSERVER-5103, where Service Desk add-ons shouldn't be disabled in the first place
      2. Exiting Safe Mode may fail with this error: 
        System failed to restore from Safe Mode. Reenabling plugin 'JIRA Service Desk Public REST API Plugin' failed while exiting safe mode.

      Workaround

      • Manually enable the add-ons one by one from Manage add-ons
      • If the above doesn't work:
        1. Shut down JIRA
        2. Run this SQL query in the db to remove the disabled state: 
          delete from pluginstate;

          This will enable all available add-ons

        3. Restart JIRA

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            Assignee:
            Unassigned
            Reporter:
            Andy Nguyen (Inactive)
            Votes:
            24 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated:
              Resolved: