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  1. Jira Server and Data Center
  2. JRASERVER-66787

Server ID uses the wrong format and is invalid after migrating Jira from Cloud to Server

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Details

    • Bug
    • Status: Gathering Impact (View Workflow)
    • Low
    • Resolution: Unresolved
    • 7.7.1, 7.13.0, 8.0.0, 8.2.4, 8.4.1, 8.13.0, 8.17.1
    • None
    • None

    Description

      Summary

      After the migration of data from Jira Cloud to Server, the user is required to generate a new license for any Jira application (such as Service Desk, Jira Core, and/or Jira Software). But they are unable to do so.   Further investigation found that the Server ID in the System Info page is displaying incorrectly in their restored system.  Rather than the proper four groups of four alphanumeric characters (A-Z 0-9), the Server ID appears to be using the old Cloud instance identifier which uses 32 hexadecimal characters (0-9 a-f) to identify the instance.

      Environment

      Jira Cloud (Source instance)
      Jira Server (Destination instance)

      Expected Results

      Displays the Server ID properly (Example: ABCD-EFGH-IJKL-MNOP )

      Actual Results

      Displays the Server ID incorrectly  (Example: 12ab3c78-da9d-451f-acab-52f90c9439c0 )

      Workaround

      You can update the Server ID by following the steps in the KB: Changing Server ID for Test Installations - Atlassian Documentation.

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              Unassigned Unassigned
              imazuki Irfan Mazli Mazuki (Inactive)
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              Dates

                Created:
                Updated: