-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
7.6.0, 8.13.1
-
None
-
7.06
-
6
-
Severity 3 - Minor
-
Problem Definition
Some mail servers add single quotation mark around the email address.
When the catch email address has quotation marks, Jira cannot process it.
Steps to reproduce
- Set a catch email address info@company.com
- Send a mail to 'info@company.com'
Results
Jira doesn't process the message, and gave an error on incoming-mail-log:
"Cannot handle message as the recipient(s) do not match the catch email"
Suggested Solution
Improve JIRA mail handler so it parses mail without single quotes around the mail address.
- was cloned as
-
JRACLOUD-71276 JIRA should handle incoming emails with single quote marks in Catch email address
-
- Closed
-