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  1. Jira Data Center
  2. JRASERVER-66768

JIRA doesn't handle incoming emails with single quote marks in Catch email address

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 7.6.0, 8.13.1
    • Mail Server
    • None

      Problem Definition

      Some mail servers add single quotation mark around the email address.
      When the catch email address has quotation marks, Jira cannot process it.

      Steps to reproduce

      1. Set a catch email address info@company.com
      2. Send a mail to 'info@company.com'

      Results

      Jira doesn't process the message, and gave an error on incoming-mail-log:
      "Cannot handle message as the recipient(s) do not match the catch email"

      Suggested Solution

      Improve JIRA mail handler so it parses mail without single quotes around the mail address.

              Unassigned Unassigned
              mfilipan Marko Filipan (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: