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Bug
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Resolution: Not a bug
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Low
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None
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1
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Severity 3 - Minor
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Problem Definition
Some mail servers add single quotation mark around the email address.
When the catch email address has quotation marks, Jira cannot process it.
Steps to reproduce
- Set a catch email address info@company.com
- Send a mail to 'info@company.com'
Results
Jira doesn't process the message, and gave an error on incoming-mail-log:
"Cannot handle message as the recipient(s) do not match the catch email"
Suggested Solution
Improve JIRA mail handler so it parses mail without single quotes around the mail address.
- is cloned from
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JRASERVER-66768 JIRA doesn't handle incoming emails with single quote marks in Catch email address
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- Gathering Impact
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