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Bug
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Resolution: Tracked Elsewhere
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Low
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7.6.0, 7.6.1, 7.6.2, 8.5.3
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7.06
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21
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Severity 3 - Minor
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20
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Summary
End of Life check (under Atlassian Support tool) fails with NullPointerException
Checks if the running version of Jira is approaching, or has reached End of Life.
Result
Exception during health check invocation java.lang.NullPointerException
In the log, it shows:
2017-12-25 08:41:26,683 HealthCheck:thread-1 ERROR sysadmin 520x12805x1 qlqbzv 172.31.1.70,172.31.151.80 /rest/troubleshooting/1.0/check/process/ [c.a.t.j.healthcheck.support.AbstractSupportHealthCheck] Unhandled error during healthcheck java.lang.NullPointerException at com.atlassian.troubleshooting.jira.healthcheck.util.SupportEolCheckUtil.getVersionJson(SupportEolCheckUtil.java:40) at com.atlassian.troubleshooting.jira.healthcheck.support.EolSupportHealthCheck.doCheck(EolSupportHealthCheck.java:84) at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23) at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) 2017-12-25 08:41:26,683 HealthCheckWatchdog:thread-4 WARN sysadmin 520x12805x1 qlqbzv 172.31.1.70,172.31.151.80 /rest/troubleshooting/1.0/check/process/ [c.a.t.healthcheck.concurrent.SupportHealthCheckTask] Unable to complete execution of health check End of Life due to an exception java.util.concurrent.ExecutionException: java.lang.NullPointerException at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:206) at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.getFutureWithTimeout(SupportHealthCheckTask.java:88) at com.atlassian.troubleshooting.healthcheck.concurrent.SupportHealthCheckTask.lambda$runAsync$0(SupportHealthCheckTask.java:68) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.NullPointerException at com.atlassian.troubleshooting.jira.healthcheck.util.SupportEolCheckUtil.getVersionJson(SupportEolCheckUtil.java:40) at com.atlassian.troubleshooting.jira.healthcheck.support.EolSupportHealthCheck.doCheck(EolSupportHealthCheck.java:84) at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23) at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49) ... 4 more
Steps to reproduce
- Setup JIRA 7.6.2
- Go to System > Troubleshooting & Support Tools
- Refer to Supported Platform > End of Life
Expected Result:
Show green tick 
Actual Result
Show the warning message
Checks if the running version of Jira is approaching, or has reached End of Life.
Result
Exception during health check invocation java.lang.NullPointerException
Workaround 1 (for Jira >= 7.4.3)
Upgrade Atlassian Troubleshooting and Support Tools plugin to 1.8.4
Workaround 1 (for Jira < 7.4.3)
Upgrade Jira Instance Health Plugin to 2.5.5
Workaround 2
Create jira-healthcheck-eol.json in $JIRA_HOME and add
{"name":"7.6.0","releaseDate":"2017-11-16"}
Then restart JIRA