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Bug
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Resolution: Unresolved
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Low
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None
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7.3.6, 7.6.0
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7.03
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10
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Severity 2 - Major
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4
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Summary
When they expire and users attempt to log in to Confluence or Jira they are not redirected to the Crowd Console.
It also appears that users are not able to reset their expired passwords but have to use the "Forgot Password" link.
A problem with this is some users do not have access to their email with crowd working since it uses Crowd for authentication.
Steps to reproduce:
- Have Jira configured to a Crowd user directory
- Connect to crowd with admin privileges
- Set the attribute requiresPasswordChange to true for a test user ( Example, usertest )
- Synchronize Jira with Crowd
- Connect to Jira as usertest
Expected Results
User should be able to change his password from Jira.
Actual results
- Unable to login. The following message is displayed : "Sorry, your username and/or password are incorrect. Please try again"
- usertest need to change their password from Crowd
Workaround
Ask you Crowd administrator to update the password at Crowd side.
OR
Set the attribute requiresPasswordChange to true and then ask the user to access the following Crowd URL to change the password:
http://CROWD_URL/console/changeexpiredpassword.action
- is cloned from
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CONFSERVER-28819 Redirect to Crowd when a user have his password expired
- Gathering Interest
- is related to
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JRASERVER-23212 Jira Crowd integration - Attempting to log in with expired password - displays wrong error message
- Closed
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JRASERVER-39656 Display a specific warning in login screen when user try to login using expired credential from Crowd.
- Gathering Interest
- relates to
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CWD-5129 Improve logging when attempting to authenticate using an expired account
- Long Term Backlog
- mentioned in
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