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  1. Crowd
  2. CWD-5129

Improve logging when attempting to authenticate using an expired account

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      There are multiple suggestions related to the same issue - Remote apps connected to Crowd display an incorrect message when the user password has expired in a Crowd Internal Directory.

      Sorry, your username and password are incorrect - please try again.
      

      Since the credentials are expired, rather than incorrect, the application should inform it accordingly.

      Even in small organizations, end-users are usually not aware of all the possible systems that manage their accounts. Thus it is time-consuming for Sys Admins to receive requests from a user trying several times to use a valid password, and then figure out what's the real issue, which it's easily resolved once the user inputs their credentials in Crowd console:

      Please change your password, since your current password has expired
      

      Having a better message pointing out what to do, or automatically redirecting the login page to Crowd's "Change Expired Password" page would be a huge improvement.


      List of related requests:

      https://jira.atlassian.com/browse/JRASERVER-39656
      https://jira.atlassian.com/browse/JRASERVER-66444
      https://jira.atlassian.com/browse/CONFSERVER-28819
      https://jira.atlassian.com/browse/CONFSERVER-10455
      https://jira.atlassian.com/browse/CWD-1765
      https://jira.atlassian.com/browse/CWD-3323
      https://jira.atlassian.com/browse/CWD-5469

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              Assignee:
              Unassigned Unassigned
              Reporter:
              lmachado@atlassian.com Lucas Machado (Inactive)
              Votes:
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              7 Start watching this issue

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                Created:
                Updated: