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  1. Jira Server and Data Center
  2. JRASERVER-66220

Issue collector template preview is blank when using a custom template

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      Description

      Issue description

      When using a custom template, the Issue collector template preview is blank in the issue collector view page, although it is not blank in the edit page.

      Steps to reproduce

      1. In any project, go to Project Settings -> Issue Collector
      2. Click on add an issue collector.
      3. From the "Edit issue collector" page, select "Custom" for the Template (note that it is not needed to tick any Custom Fields to reproduce this bug)
      4. Notice that the template preview is working on this page.
      5. Click on "Update" to save the issue collector
      6. Go back to the Project Settings -> Issue Collector page
      7. Click on the name of the Issue Collector under the column "Name"

      Expected Result

      The template preview should not be blank, like it's the case on the "Edit issue collector" page

      Actual Result

      The template preview is blank from this page:

      Note that the template preview is not blank on the "Edit Issue collector" page:

      Workaround

      No workaround is available; however it is possible to upgrade Jira to 7.12.0 or above (or Service Desk 3.15.0 or above).

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              • Assignee:
                Unassigned
                Reporter:
                jrey Julien Rey
              • Votes:
                12 Vote for this issue
                Watchers:
                13 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: