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  1. Jira Data Center
  2. JRASERVER-66050

Unable to install apps via UPM in Jira server

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Details

    • Bug
    • Resolution: Fixed
    • Highest
    • None
    • 7.2.1, 7.3.8, 7.5.0, 7.4.4, 7.2.11
    • None

    Description

      Summary

      Users can't use Universal Plugin Manager to download / install add-ons.

      Steps to reproduce

      1. Navigate to Manage add-ons page - /plugins/servlet/upm/marketplace/
      2. Try to install any add-on

      Observed problem

      Error

      Problem accessing the file ...

      Cause

      This issue is caused by a temporary domain name change for Marketplace add-ons. If your firewall rules only allow connections to marketplace.atlassian.com and marketplace-cdn.atlassian.com, you would be affected by this.

      Workaround

      There is a temporary workaround available to whitelist marketplace-cdn.prod.public.atl-paas.net in Firewall rules in addition to marketplace.atlassian.com and marketplace-cdn.atlassian.com. This is only temporary and can be removed after this issue is resolved.

       

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              Unassigned Unassigned
              mpiwnicki Marek Piwnicki
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              Dates

                Created:
                Updated:
                Resolved: