Details
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Bug
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Resolution: Unresolved
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Low
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None
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6.4.14, 7.0.11, 7.1.10, 7.2.10, 7.3.8, 7.4.1, 7.6.4
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6.04
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32
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Severity 3 - Minor
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6
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Description
Summary
If the value of an issue's workflow state does not exist in the active workflow in use no transition buttons will be present on the issue view
Steps to Reproduce
Currently we haven't determined a reliable reproduction method but we suspect the following can cause this:
- Mis-configured CSV imports
- Mis-configured email creation handlers
- Workflow migrations
Expected Results
Either this never occurs or JIRA is able to handle this condition gracefully such as an option to move the issue into a valid state
Actual Results
Workflow transitions are missing when viewing the issue
Notes
This is not a new problem and has existed in JIRA for a very long time
Workaround
Fromw Workflow transition button disappeared from the issue view page:
Workflow inconsistency : Please move the issue to other issue type then move it back to force JIRA to trigger a workflow remap.
Attachments
Issue Links
- relates to
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JRASERVER-26454 Fix the integrity checker so that it can correct workflow steps in the 'KILLED' state
- Gathering Impact
- was cloned as
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JRACLOUD-71188 Workflow transitions are missing from an issue view if the issue's workflow state is invalid
- Closed