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  1. Jira Data Center
  2. JRASERVER-65690

Workflow transitions are missing from an issue view if the issue's workflow state is invalid

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 6.4.14, 7.0.11, 7.1.10, 7.2.10, 7.3.8, 7.4.1, 7.6.4
    • Issue - View Issue

    Description

      Summary

      If the value of an issue's workflow state does not exist in the active workflow in use no transition buttons will be present on the issue view

      Steps to Reproduce

      Currently we haven't determined a reliable reproduction method but we suspect the following can cause this:

      1. Mis-configured CSV imports
      2. Mis-configured email creation handlers
      3. Workflow migrations

      Expected Results

      Either this never occurs or JIRA is able to handle this condition gracefully such as an option to move the issue into a valid state

      Actual Results

      Workflow transitions are missing when viewing the issue

      Notes

      This is not a new problem and has existed in JIRA for a very long time

      Workaround

      Fromw Workflow transition button disappeared from the issue view page:

      Workflow inconsistency : Please move the issue to other issue type then move it back to force JIRA to trigger a workflow remap.

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              Unassigned Unassigned
              jcurry Jeff Curry
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              Dates

                Created:
                Updated: