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  1. Jira Cloud
  2. JRACLOUD-71188

Workflow transitions are missing from an issue view if the issue's workflow state is invalid

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    Description

      Summary

      If the value of an issue's workflow state does not exist in the active workflow in use no transition buttons will be present on the issue view

      Steps to Reproduce

      Currently, we haven't determined a reliable reproduction method but we suspect the following can cause this:

      1. Mis-configured CSV imports
      2. Mis-configured email creation handlers
      3. Workflow migrations

      Expected Results

      Either this never occurs or JIRA is able to handle this condition gracefully such as an option to move the issue into a valid state

      Actual Results

      Workflow transitions are missing when viewing the issue

      Notes

      This is not a new problem and has existed in JIRA for a very long time

      Workaround

      Move the issue to another issue type then move it back to force JIRA to trigger a workflow remap. If this doesn't work, contact Atlassian Support

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              Unassigned Unassigned
              jcurry Jeff Curry
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              Dates

                Created:
                Updated:
                Resolved: