Details
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Bug
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Resolution: Timed out
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Medium
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29
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Severity 3 - Minor
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0
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Description
Summary
If the value of an issue's workflow state does not exist in the active workflow in use no transition buttons will be present on the issue view
Steps to Reproduce
Currently, we haven't determined a reliable reproduction method but we suspect the following can cause this:
- Mis-configured CSV imports
- Mis-configured email creation handlers
- Workflow migrations
Expected Results
Either this never occurs or JIRA is able to handle this condition gracefully such as an option to move the issue into a valid state
Actual Results
Workflow transitions are missing when viewing the issue
Notes
This is not a new problem and has existed in JIRA for a very long time
Workaround
Move the issue to another issue type then move it back to force JIRA to trigger a workflow remap. If this doesn't work, contact Atlassian Support
Attachments
Issue Links
- is cloned from
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JRASERVER-65690 Workflow transitions are missing from an issue view if the issue's workflow state is invalid
- Gathering Impact