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  1. Jira Data Center
  2. JRASERVER-65384

Creating a Subtask using the parents' attachment(s) does not work

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Details

    • 7.03
    • 1
    • Severity 2 - Major
    • Hide
      Atlassian Update – 12 February 2020

      Hi everyone,

      After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out.

      Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.

      Thank you,
      Jira Server Bug Fix team

      Show
      Atlassian Update – 12 February 2020 Hi everyone, After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out . Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments. Thank you, Jira Server Bug Fix team

    Description

      Issue Summary

      When creating a subtask, if the user tries to use the inherited parents' attachments via Description field function "attachment", it will show the file as included in the textbox, but after creating the issue, for most file types, it will just add the file name as text, and not the file. For png files it will just add the error:

      Unable to render embedded object: File (filename.png) not found
      Steps to Reproduce
      1. Create a parent Issue including one or more attachments.
      2. Create SubTask from said issue.
      3. At the screen for Subtask creation, go to the Description field and using the Attachment function (Screen1.png) select one or more attachments, the thumbnail(if image) or filename as a link (if a text file) will be shown in the text area (Screen02.png).
      4. Fill other necesary fields and Create SubTask.
      Expected Behavior

      JIRA would show the image or file attached to the subtask.

      Actual Behavior

      No attachment is added and at the Description of the Subtask, a render error is shown (If the file is an image, Screen3.png) or just a text with the filename instead of the actual files.

      Cause

      Unknown.

      Workaround

      Download the parent issue's attachments and attaching them as any regular attachment at the subtask creation screen.

      Notes:
      1. Browser independent (tested in Chrome 58, Firefox 52 and MS Edge 40).
      2. Tested with different filenames, different lenghts, with and without "-" or any special symbols.

      Attachments

        1. Screen1.gif
          Screen1.gif
          94 kB
        2. Screen2.gif
          Screen2.gif
          127 kB
        3. Screen3.gif
          Screen3.gif
          65 kB

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-65151 Attaching an Image to an issue in a Transition screen results in Unable to render embedded object

          • High - High priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Cloud Support]
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: