Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-63940

Workflow view within issue does not load in JIRA Server with expired Tempo license

    XMLWordPrintable

Details

    Description

      Summary

      Workflow in issue won't load when selecting the View workflow option directly from the View Issue screen

      Environment

      • Tempo add-ons installed
      • Expired Tempo license

      Steps to replicate

      1. Install a Tempo Add-on and allow the license to expire without disabling the add-on manually
      2. Go to any existing issues
      3. Click on View Workflow

      Expectation

      The project's workflow is displayed

      Actual Result

      Spinning wheels loading endlessly

      We can see this error in the browser's javascript console:

      Uncaught TypeError: this.html.droppable is not a function(…)init 

      Cause

      Similar to The Cloud BUG https://jira.atlassian.com/browse/JRA-63377 where Recent changes in JIRA are causing the Tempo Core add-on (bundled in JIRA Cloud system add-ons) to manifest this error when Tempo Timesheets is disabled.

      BUT In contrast to the Cloud Behavior, This is caused by manually installing a tempo plugin For the Server installations and the Tempo Add-on being installed and enabled while having an expired license.

      Workaround

      Renew the license for the Tempo Add-on OR Disable / Uninstall the tempo Add-on, and the system plug-in dependencies

      Exe: Testing With Tempo Planner the add installs all the following add-ons that must all be manually disabled:

      Tempo Planner
      System Plugin: Tempo Teams
      System Plugin: Tempo Planning API
      System Plugin: Tempo Core
      System Plugin: Tempo Accounts
      

      Testing with Tempo Timesheets the following add-ons that must all be manually disabled:

      Tempo Timesheets
      System Plugin: Tempo Teams
      System Plugin: Tempo Planning API
      System Plugin: Tempo Core
      System Plugin: Tempo Accounts
      

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              emccutcheon Earl McCutcheon
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: