Unable to comment on issue when URL includes trailing characters

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    • 7.02
    • 6
    • Severity 3 - Minor
    • 1

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      I followed a link to an issue which had a trailing comma after the issue key in the URL. It displayed with no indication that there was a problem. On trying to add a comment, I got the Communications Breakdown error ("The JIRA server could not be contacted.").

      • An example of how this can occur is ending a sentence in a Google Doc or email with the Jira URL. The link could include the end of sentence punctuation.

      While this is clearly an edge case, it happened on a link that was detected in text, with the following comma being included in the URL.

      Steps to Reproduce:
      1. Open a issue and add "," (comma) to the end of the url. This could happen when user click on a link in a chatroom.
      2. Add a comment to the issue.

      Expected Result:
      Some earlier indication that there's a problem, or for all operations to work. An upfront 404, redirection to the correct URL or for commenting to work.

      • In versions prior to 7.2.0 the issue would not load. "Issue does not exist" or "This issue can't be viewed"

      Actual Result:
      Got the Communications Breakdown error ("The JIRA server could not be contacted.").

            Assignee:
            Unassigned
            Reporter:
            joe
            Votes:
            12 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: