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  1. Jira Data Center
  2. JRASERVER-63582

Notification not being sent when a new comment is added via email using the MS Outlook client

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      When replying to a notification of a specific JIRA issue with Microsoft Outlook or adding a comment through email, a comment is added to the issue, but no notifications are sent to the watchers when the notification scheme is configured properly.

      Steps to Reproduce

      With Outlook
      1. Create a mail handler to a specific project
      2. In Issue Commented (Notification Scheme), add a notification to All Watchers
      3. Create an issue
      4. Ensure to set a few users as watchers
      5. Send an email out to JIRA's mail handler with the issue key of the step 3
      6. A comment is added to the issue
      7. No notifications are sent
      8. The log files (atlassian-jira-outgoing) show noting even with debug

      Expected Behavior

      The watchers should receive the notifications properly 

      Workaround

      Use the web client

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-63582

            Notification not being sent when a new comment is added via email using the MS Outlook client

            XMLWordPrintable

                NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

                Summary

                When replying to a notification of a specific JIRA issue with Microsoft Outlook or adding a comment through email, a comment is added to the issue, but no notifications are sent to the watchers when the notification scheme is configured properly.

                Steps to Reproduce

                With Outlook
                1. Create a mail handler to a specific project
                2. In Issue Commented (Notification Scheme), add a notification to All Watchers
                3. Create an issue
                4. Ensure to set a few users as watchers
                5. Send an email out to JIRA's mail handler with the issue key of the step 3
                6. A comment is added to the issue
                7. No notifications are sent
                8. The log files (atlassian-jira-outgoing) show noting even with debug

                Expected Behavior

                The watchers should receive the notifications properly 

                Workaround

                Use the web client

                        Unassigned Unassigned
                        pahennig Paulo Hennig (Inactive)
                        Votes:
                        10 Vote for this issue
                        Watchers:
                        17 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            pahennig Paulo Hennig (Inactive)
                            Affected customers:
                            10 This affects my team
                            Watchers:
                            17 Start watching this issue

                              Created:
                              Updated: