Notifications to watchers are not being sent when a new comment is added through an issue

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    • 12
    • Severity 2 - Major

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      When replying to a notification of a specific JIRA issue with Microsoft Outlook or adding a comment through email, a comment is added to the issue, but no notifications are sent to the watchers when the notification scheme is configured properly.

      Steps to Reproduce

      With Outlook
      1. Create a mail handler to a specific project
      2. In Issue Commented (Notification Scheme), add a notification to All Watchers
      3. Create an issue
      4. Ensure to set a few users as watchers
      5. Send an email out to JIRA's mail handler with the issue key of the step 3
      6. A comment is added to the issue
      7. No notifications are sent
      8. The log files (atlassian-jira-outgoing) show noting even with debug

      Expected Behavior

      The watchers should receive the notifications properly 

      Workaround

      Use the web client

            Assignee:
            Oliver Hookins (Inactive)
            Reporter:
            Paulo Hennig (Inactive)
            Votes:
            21 Vote for this issue
            Watchers:
            20 Start watching this issue

              Created:
              Updated:
              Resolved: