Users are not notified of issues/comments created via Email

Summary

Users in JIRA are not notified of issues or comments created via email, even if they should. Same users are notified of issues or comments to issues if they are created in UI. We've been able to replicate this consistently in clean instances.

Environment

JIRA Cloud, version: 1000.656.2 (not available in Affects Version/s field)

Steps to Reproduce

1. Create a ticket via email using User A (with access) - make sure User B is notified for 'Issue Created'
2. Add User B as watcher to the ticket - make sure that watcher are notified for 'Comment created'
   • This is an example, we could also replicate this by assigning the ticket to User B, instead
3. Add a comment to the ticket via UI (comment 1)
4. As User A send a comment to this ticket via email (comment 2). You can use the notification from comment 1.

Expected Results

User B is notified for issue creation and both comment 1 and comment 2.

Actual Results

User B is only notified on comment 1.

Notes

This is very similar to this bug:
https://jira.atlassian.com/browse/JRA-63582

However, that one is for JIRA Server and for Outlook, so I'm not sure if they are related.

Workaround

From jtillett916844748:

a workaround would be to create a filter to look at issues created in the past 15 minutes and create a subscription to fire every 15 minutes. Dirty, but it's something.

Original comment HERE