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  1. Jira Data Center
  2. JRASERVER-63448

Custom Issue Type Icon Not Showing in Issue Creation

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      Problem

      When changing the issue type icon to a custom image, the custom image is displayed everywhere in JIRA (issue detail page and issue navigator) but not in Issue create screen. It shows the default or previous image. 

      Steps to Reproduce

      1. Go to Issue Types and change one of the issue types icon to a custom image.
      2. Check in the issue navigator and issue detail page if the change have been picked up.
      3. Create an issue and click the issue type dropdown.

      Expected Result

      The new custom image should show on the issue type dropdown during issue creation.

      Actual Result

      The old image shows rather than the custom one. 

       

      Work-around

      Restarting Jira after changing this icon appears to fix this problem.
      Reindexing does not appear to have any effect

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            [JRASERVER-63448] Custom Issue Type Icon Not Showing in Issue Creation

            Stanisław Białowąs added a comment -

            +1

            Stanisław Białowąs added a comment - +1

            Pandiyan Muthuraman added a comment -

            This issue persists in 9.4.x LTS version, and we have to follow workaround to fix it. 

            Pandiyan Muthuraman added a comment - This issue persists in 9.4.x LTS version, and we have to follow workaround to fix it. 

            Arjun Hazari added a comment -

            Tomas thanks shuffling worked for us aswell not sure what made this fix but looks good.

             

            Thanks,

            Arjun

            Arjun Hazari added a comment - Tomas thanks shuffling worked for us aswell not sure what made this fix but looks good.   Thanks, Arjun

            Gary F added a comment -

            t4k10 

            Thanks Tomas. Worked beautifully!

            Gary F added a comment - t4k10   Thanks Tomas. Worked beautifully!

            Glen Cochrane added a comment -

            Shuffling issue types did not refresh icons in Create Issue screen dropdown.

            Scriprunner built-in script (Clear classloader or jira internal cache) is a solid solution.

            Glen Cochrane added a comment - Shuffling issue types did not refresh icons in Create Issue screen dropdown. Scriprunner built-in script (Clear classloader or jira internal cache) is a solid solution.

            Tomas Kondelka added a comment -

            Hello Colleges, 

            This is a very annoying bug.
            Who wouldn't be tired of explaining to the users you did the change already. 

            Workaround that works for me:

            edit the Issue type screen scheme > shuffle the issue types around > and save 

            Let me know if worked as well for you. 

             

            Br,

            Tomas / tomaskondelka.com

            Tomas Kondelka added a comment - Hello Colleges,  This is a very annoying bug. Who wouldn't be tired of explaining to the users you did the change already.  Workaround that works for me: edit the Issue type screen scheme > shuffle the issue types around > and save  Let me know if worked as well for you.    Br, Tomas /  tomaskondelka.com

            Matt Cavanagh added a comment -

            Confirmed that the built in scripts method provided by Script Runner fixes this issue.

            Matt Cavanagh added a comment - Confirmed that the built in scripts method provided by Script Runner fixes this issue.

            sachin gangam added a comment -

            This showed up for us in Jira Server 7.13.1 as well, but to fix this here is what we did - 

            You need scriptrunner for doing this 
            1. Goto "Built in Scripts" --> Clear classloader or jira internal cache
            2. Clear Jira internal cache
            3. Go to create screen and verify. 

            sachin gangam added a comment - This showed up for us in Jira Server 7.13.1 as well, but to fix this here is what we did -  You need scriptrunner for doing this  1. Goto "Built in Scripts" --> Clear classloader or jira internal cache 2. Clear Jira internal cache 3. Go to create screen and verify. 

            Pablo added a comment -

            also in 7.6.0

            Pablo added a comment - also in 7.6.0

            AregVrtanesyan added a comment -

            I have used Script Runner Built-In Clear Jira Cache function to fix it without restart.

            Looks like working.

            AregVrtanesyan added a comment - I have used Script Runner Built-In Clear Jira Cache function to fix it without restart. Looks like working.

              Unassigned Unassigned
              acardino Anna Cardino (Inactive)
              Affected customers:
              36 This affects my team
              Watchers:
              48 Start watching this issue

                Created:
                Updated: