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  1. Jira Data Center
  2. JRASERVER-62399

Allow mail to be created as JIRA issues under Default Reporter when sender granted Confluence application access only

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Do
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, any emails sent by Confluence Cloud only access users to JIRA Cloud will not be picked up by JIRA as the users don't have application access to JIRA though there is Default Reporter configured in the incoming mail handler:

      Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

      Suggested solution

      Allow issue to be created by using Default Reporter as per how JIRA does for all the senders that are not in its database.

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
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                Created:
                Updated:
                Resolved: