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  1. Jira Cloud
  2. JRACLOUD-62399

Allow mail to be created as JIRA issues under Default Reporter when sender granted Confluence application access only

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Currently, any emails sent by Confluence Cloud only access users to JIRA Cloud will not be picked up by JIRA as the users don't have application access to JIRA though there is Default Reporter configured in the incoming mail handler:

      Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

      Suggested solution

      Allow issue to be created by using Default Reporter as per how JIRA does for all the senders that are not in its database.

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        Issue Links

          is related to

          Suggestion - JRASERVER-62399 Allow mail to be created as JIRA issues under Default Reporter when sender granted Confluence application access only

          • Closed
          relates to

          Suggestion - JRACLOUD-46212 Toggle between fallback to Default Reporter or preventing issue creation for emails from users with no create issue permission

          • Closed

          Activity

            People

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: