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  1. Jira Data Center
  2. JRASERVER-60518

WebHooks not firing when the event triggered is Workflow post function

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      We need to transfer the issue status to the external system, so we've created a workflow with the "trigger a webhook post function." The webhook should only work with transitions, so no issue events are selected.

      It works unstable - sometimes webhook fires immediately after the transition and all the required info is posted in the external system.
      Sometimes it works with the time delay (various time intervals).
      Sometimes it doesn't fire at all.

      It is only logged when the webhook was sent successfully.
      We've tried all the options from https://jira.atlassian.com/browse/JRA-41388, but all connections are ok.

      Are there any other suggestions of the possible reason for the problem?

            [JRASERVER-60518] WebHooks not firing when the event triggered is Workflow post function

            SET Analytics Bot made changes -
            Support reference count Original: 21 New: 22
            Pietro Lemes made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-60518].
              {panel}

            We need to transfer the issue status to the external system, so we've made up the workflow with the "trigger a webhook postfubction". The webhook should only work with transitions, so no issue events are selected.

            It works unstable - sometimes webhook fires immediately after the transition and all the reauired info is posted in the external system.
            Sometimes it works with the time delay (various time intervals).
            Sometimes it doesnt fire at all.

            It is only logged when the webhook was sent successfuly.
            We've tried all the options from https://jira.atlassian.com/browse/JRA-41388, but all connections are ok.

            Are there any other suggestions of the possible reason of the problem?             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This bug report is for {*}JIRA Server{*}. Using {*}JIRA Cloud{*}? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-60518].
            {panel}
            We need to transfer the issue status to the external system, so we've created a workflow with the "trigger a webhook post function." The webhook should only work with transitions, so no issue events are selected.

            It works unstable - sometimes webhook fires immediately after the transition and all the required info is posted in the external system.
            Sometimes it works with the time delay (various time intervals).
            Sometimes it doesn't fire at all.

            It is only logged when the webhook was sent successfully.
            We've tried all the options from [https://jira.atlassian.com/browse/JRA-41388], but all connections are ok.

            Are there any other suggestions of the possible reason for the problem?
            SET Analytics Bot made changes -
            Support reference count Original: 20 New: 21
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            SET Analytics Bot made changes -
            UIS Original: 6 New: 4
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5

              Unassigned Unassigned
              d1ea29b53423 Наталия Ицкович
              Affected customers:
              52 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated: