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Bug
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Resolution: Unresolved
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High
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28
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Severity 2 - Major
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68
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NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
We need to transfer the issue status to the external system, so we've made up the workflow with the "trigger a webhook post function". The webhook should only work with transitions, so no issue events are selected.
It works unstable - sometimes webhook fires immediately after the transition and all the reauired info is posted in the external system.
Sometimes it works with the time delay (various time intervals).
Sometimes it doesnt fire at all.
It is only logged when the webhook was sent successfuly.
We've tried all the options from https://jira.atlassian.com/browse/JRA-41388, but all connections are ok.
Are there any other suggestions of the possible reason of the problem?
- is related to
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- Gathering Impact
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- mentioned in
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[JRACLOUD-60518] WebHooks not firing when the event triggered is Workflow post function
this is likely related to single-voted but more specific problem of different payload schemas used in transitions and other events: https://jira.atlassian.com/browse/JRACLOUD-78163
Anyway... Severity - Major, Priority - Medium, Atlassian - it is just 7 years old, it is still so young!
Hi there,
I am trying to integrate Webhook with my project, i have created webhook created route for it, and route is woking fine with boht post and get. However the webhook is not triggering and thing to the provided url.
Help will be appreciated.
Thanks
+1.
Severity 2 - Major, Priority - Medium.
5.5 years later... @Atlassian: gathering impact.
Too bad.
+1.
Hi,
I believe this issue should be resolved soon. As Atlassian has changed that automations to now have a limit but the only workaround I can find to have webhooks work in any case is by using automations. For our instance our webhooks do not work. They are not sending the information out as they are configured. We then have to use automations to achieve what we need which now have limits so now we have to use more automations which may cause us to reach our automation limits.