PDF preview not working properly on IE11

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    • 7.01

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      When previewing PDFs attached to issues on JIRA 7.1 using Internet Explorer 11, most times the file is not previewed as expected.

      Environment

      • Running Modern.IE with VirtualBox and using Internet Explorer 11.0.9600 32 Bits
      • JIRA Core 7.1.0

      Steps to Reproduce

      1. On Internet Explorer 11, open an issue that have a PDF attached;
      2. Click on the attached PDF's thumbnail to preview it.

      Expected Results

      The PDF file is previewed on the screen.

      Actual Results

      Most times, the preview screen hangs on the loading wheel. By closing the preview and opening again a few times, the preview may eventually appear.
      I have recorded a video showing this behavior and attached it to this issue.
      PDF Preview.mov

      Workaround

      • Download the attached file to the computer to visualize it;
      • Use a different browser (Chrome, Firefox, Safari).

        1. PDF Preview.mov
          9.14 MB

            Assignee:
            Oswaldo Hernandez (Inactive)
            Reporter:
            Lucas Bugs
            Votes:
            3 Vote for this issue
            Watchers:
            11 Start watching this issue

              Created:
              Updated:
              Resolved: