Add Notification for commenter when issue created in different project.

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      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Issue Summary
      When a user sends an email to JIRA email handler and the email contains an issue key of an existing JIRA issue in another project, JIRA would simply add a comment to the existing issue(depending on how project permission was configured) but no notification is sent to the user letting them know that a comment was added to the existing issue.

      • Create new project and an issue in JIRA.
      • Send an email through a mail handler configured for another issue however ensure that the email contains the issue key:
        If an email message contains an issue key in its subject line and that issue key exists in your JIRA installation, the handler will add the email message content as a comment on the issue, regardless of which project the issue is in.
        
      • However no notification is sent to the customer to let him or her know whether the ticket is a comment or a new issue.

      Feature Request
      Can a feature be added to notify users of exactly where an issue is opened or commented?

            Assignee:
            Unassigned
            Reporter:
            Ismael Olusula Jimoh (Inactive)
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              Created:
              Updated:
              Resolved: