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Type:
Suggestion
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Resolution: Won't Fix
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Component/s: Notification - Email
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Issue Summary
When a user sends an email to JIRA email handler and the email contains an issue key of an existing JIRA issue in another project, JIRA would simply add a comment to the existing issue(depending on how project permission was configured) but no notification is sent to the user letting them know that a comment was added to the existing issue.
- Create new project and an issue in JIRA.
- Send an email through a mail handler configured for another issue however ensure that the email contains the issue key:
If an email message contains an issue key in its subject line and that issue key exists in your JIRA installation, the handler will add the email message content as a comment on the issue, regardless of which project the issue is in.
- However no notification is sent to the customer to let him or her know whether the ticket is a comment or a new issue.
Feature Request
Can a feature be added to notify users of exactly where an issue is opened or commented?
- is related to
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JRASERVER-59805 Add Notification for commenter when issue created in different project.
- Closed